Partner Program
The Basic Memory partner program is built for managed service providers who operate Basic Memory on behalf of their customers. You provision and manage customer organizations from a dedicated partner portal; Basic Memory bills you once, and you bill your customers however you like.
What you get as a partner:
- A partner portal to provision customers — create a customer and their isolated workspace is live in minutes: its own database and file storage, physically separated from every other tenant
- SSO for your customers — connect each customer's identity provider (WorkOS-brokered); their users sign in with corporate credentials and can be provisioned automatically on first sign-in
- Consolidated invoicing — one usage-based invoice to your account, with per-customer statements and CSV exports to drive your own rebilling
- A full audit log — every action your staff takes is recorded, and customers see the administrative actions you perform on their workspace, labeled as their MSP
Each customer gets the full Basic Memory Cloud product: the web app, the hosted MCP endpoint for their AI tools, team members and roles, snapshots, and file history — one shared memory for their whole organization and every agent connected to it.
hello@basicmemory.com — and see basicmemory.com/partners for the program overview.The partner portal
Partner staff work from the portal at /partner, separate from the customer-facing app:
| Section | What it's for |
|---|---|
| Dashboard | Seat commitment, utilization, and period-to-date billing at a glance |
| Customers | Managed customer organizations and their workspaces |
| Billing | Usage statements behind your official invoices, CSV exports, seat purchases |
| Team | Your partner staff and their scoped roles |
| Audit Log | A record of everything partner staff do |
A Getting started checklist on the Dashboard walks new partners through setup: claim your account, invite your team, add your first customer, set up customer SSO, and review billing.
Getting set up
Claim your invitation
Basic Memory emails your account owner a one-time claim link. Open it, sign in, accept the Terms of Service, and claim the invitation. You can claim while the account is still in draft.
Activate your subscription
Until payment is set up, the Dashboard shows an Activate your subscription banner. An owner or billing member clicks Set up payment and completes checkout. Activation is automatic once payment lands — customer onboarding, seats, and billing unlock immediately.
Invite your team
From Team, invite staff with scoped roles. Each invitee gets a one-time claim link.
Add your first customer
From Customers, click Add customer. This provisions the customer's isolated workspace.