Partners
Customer Provisioning
Create customer workspaces, set seat caps, and manage the customer lifecycle from the partner portal.
The Customers page in the partner portal is where you create and operate customer organizations. Each customer gets a dedicated, isolated workspace — its own database and file storage, physically separated from every other customer and tenant. There is no shared data layer between your customers.
Add a customer
Click Add customer on the Customers page. Provisioning creates the customer's organization and workspace automatically — no infrastructure work on your side.
The customer list shows each customer's status, workspace, seat cap, JIT state, and billing label. SSO state lives on the customer's detail page.
Seat caps
Each customer can have an optional seat cap — a per-customer limit on assigned seats:
- Leave the cap blank for no per-customer limit; the customer is then bounded only by your account-wide seat commitment.
- If an assignment would exceed the customer's cap, it's denied until you raise the cap.
- The customer's detail page shows assigned seats, cap, available seats, and utilization.
Customer lifecycle
From a customer's detail page:
- Suspend — pauses access for all of the customer's users. Their data is kept and seats stay assigned.
- Reactivate — restores access for the customer's users.
- Archive — the offboarding path: access ends and all open seats are closed. You confirm by typing the customer's slug.
Transparency for your customers. Administrative actions your staff take on a customer — lifecycle changes (create, suspend, reactivate, archive) and SSO changes — appear in the customer's own audit trail, labeled as performed by their MSP. Billing-metadata updates stay internal to your portal.