Team and Audit
Your partner staff get scoped roles — sales and support people don't need billing access, and billing people don't need to touch SSO. Everything anyone does is recorded in the audit log.
Partner staff roles
| Role | Can do |
|---|---|
| Owner | Full control, including ownership transfer and seat purchases. An account always keeps at least one owner, and only owners can grant the owner role |
| Admin | Manage customers, SSO, team, and billing — except seat purchases (Owner and Billing only) |
| Billing | Billing reads, the billing portal, and seat purchases |
| Support | Customer reads and SSO setup links |
| Viewer | Read-only customer and billing views |
Manage staff from the Team page: invite by email with a role (each invitee gets a one-time claim link), suspend and reactivate members, and revoke pending invitations.
The audit log
The Audit Log page records everything partner staff do — customer lifecycle changes, SSO configuration, seat assignments, team management, billing actions — with who did it and when.
Your customers get transparency too: administrative actions on their organization — lifecycle changes (create, suspend, reactivate, archive) and SSO changes — appear in their audit trail, labeled as performed by their MSP. Your billing metadata stays internal to your portal.
Getting help
Partner account, billing, and provisioning questions are handled directly by the Basic Memory team — email hello@basicmemory.com.