Contact Support
For private account, billing, or Cloud workspace help, email:
support@basicmemory.com
You can also reach us with the feedback button in the web app's lower-left navbar. Use email or feedback when the issue involves information that should not be posted publicly. (For sales and partner inquiries, use hello@basicmemory.com.)
Email support for private issues
Contact support when you need help with:
- Account access or sign-in problems.
- Billing, subscriptions, seats, or checkout.
- Cloud workspace access, invitations, or team membership.
- Private projects, notes, or shared-note links.
- API keys, OAuth sessions, or suspected credential exposure.
- Product bugs that require private workspace context.
What to include
To help diagnose the problem, include:
- The email address you use for Basic Memory Cloud.
- The workspace name, if relevant.
- What you expected to happen.
- What happened instead.
- The page, command, or AI client where the issue occurred.
- Screenshots or error text with secrets removed.
For CLI issues, these commands are usually safe to include after checking for private paths or tokens:
bm --version
bm status
bm project list
bm cloud status
Do not include full API keys, OAuth tokens, raw private notes, or billing details unless support specifically asks for them through a trusted channel.
Public help
Use public channels for general questions, local open-source issues, and reproducible bugs that do not require private context:
Public channels are best for installation issues, local MCP configuration, feature requests, documentation problems, and open-source bug reports.