Billing

Basic Memory bills your partner account once, monthly, based on actual seat usage across all your customers — with per-customer statements so you can rebill on your own terms. There is no fixed recurring charge beyond your committed-seat minimum.

How seat-days are metered

• Billing periods are UTC calendar months.
• Each UTC date on which a member has an active seat assignment counts as one seat-day for that member. Adding and removing the same member on the same date counts once; a seat removed mid-day still counts for that day.
• seat-months = seat-days ÷ days in the month.
• Your monthly charge is whichever is larger: actual seat-months used, or your committed-seat minimum (prorated for partial months).

This means short-lived users cost you days, not months — and your floor is predictable.

The Billing tab

• Billing periods — actual, minimum, and billable seat-months per period, with subtotal, payment status, and a link to the official invoice.
• Customer statements — per-customer seat-days, seat-months, and active-user counts for any period, with Export CSV for your PSA or accounting system.
• Billing portal — opens the payment portal for official invoices and payment methods.

Seats and capacity

• The Dashboard shows committed seats, assigned seats, available seats, and utilization.
• Add seats schedules a commitment increase effective at the next UTC month boundary. Seat purchases are an Owner or Billing role action.
• If a customer's seat cap would be exceeded, new assignments to that customer are denied until you raise the cap.
• At your account-wide commitment: with overage disabled, new assignments are blocked until a scheduled increase lands; with overage enabled, extra seats are allowed and metered as overage.
• Billing contacts get an email alert at 90% utilization or when overage starts accruing.

Next Steps